1. Introduction

MIRA eLearn (“MIRA eLearn”, “we”, “our” or “us”) is an online learning platform intended to provide practical education in technology and digital skills. This Privacy Policy explains how we may handle personal information when you visit our website, create an account, enroll in a course, contact us or otherwise use our services.

By using the website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will ask for it separately and will not treat use of the website alone as consent.

2. Information we collect

The information collected depends on the features you use. It may include:

• Account information: name, email address, username, phone number and account credentials when you register.
• Learning information: course enrollments, lesson progress, quiz results, assignment submissions and certificates associated with your account.
• Communications: information you provide when you contact support, submit a form or send feedback.
• Payment information: transaction references and payment status. Payment card, bank or mobile-money details should be handled by the relevant payment provider; do not store full payment credentials unless you have a properly secured and compliant payment arrangement.
• Technical information: browser type, device information, approximate location derived from IP address, log data and pages visited, where collected by hosting, security or analytics services.
• Cookies and similar technologies: identifiers and preferences used to operate the site and, if enabled, measure site usage.

Please do not submit sensitive personal information through general contact forms unless it is necessary and the form specifically requests it.

3. How we use information

We may use information for the following purposes, where applicable:

• Create and manage learner accounts.
• Provide courses, lessons, assessments, learner support and certificates.
• Process enrollments and confirm payment status.
• Respond to questions, feedback and support requests.
• Maintain website functionality, security and service reliability.
• Understand platform usage and improve course content and user experience.
• Send important service notices, such as account or course updates.
• Send promotional messages only where permitted and, when required, with your consent. You can opt out of marketing messages.
• Meet applicable legal obligations and protect our rights and users.

4. When we share information

We do not intend to sell personal information. We may share limited information when necessary with:

• Service providers that support hosting, website operation, learning management, email delivery, analytics, security or customer support.
• Payment providers to process payments and verify transactions. Their own privacy terms also apply.
• Instructors or course administrators when access is necessary to deliver a course, review work or provide learner support.
• Authorities or other parties where disclosure is required by law or reasonably necessary to protect users, the platform or the public.

We aim to share only information reasonably needed for the relevant purpose. Before publishing, list the actual providers used by your website and link to their privacy policies where appropriate.

5. Cookies and analytics

Cookies are small files stored by your browser. The website or its service providers may use essential cookies to support functions such as login sessions, security and saved preferences. If analytics, advertising or other non-essential tracking tools are enabled, they may use additional cookies or similar technologies.

You can manage cookies through your browser settings. Blocking essential cookies may affect sign-in or other website features. If applicable law requires consent for non-essential cookies, configure a suitable consent mechanism before activating them.

Site owner action: identify any tools actually installed, such as Google Analytics, advertising pixels, embedded video services or WordPress plugins, and update this section accordingly.

6. Data security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse or alteration. No website, internet transmission or storage system can be guaranteed to be completely secure.

Users should choose strong passwords, keep login details confidential and notify us if they suspect unauthorized access to their accounts.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing learning services, maintaining appropriate academic or transaction records, resolving disputes and meeting legal obligations. Retention periods depend on the type of information and the reason it was collected.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable requirements and legitimate record-keeping needs.

8. Your choices and privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. These rights may be subject to legal limitations.

You can also:

• Update certain account details through your profile, if that feature is available.
• Unsubscribe from optional marketing emails using the unsubscribe link or by contacting us.
• Ask us to review a privacy request using the contact details below.

We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

9. Children’s privacy

MIRA eLearn is not designed to knowingly collect personal information from children in circumstances where parental or guardian authorization is required. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate steps.

Site owner action: decide the minimum age for account registration and whether parental or guardian consent is required for your intended learners. Update this section to match your actual policy and applicable law.

10. Third-party websites and embedded content

Our pages may contain links to third-party websites or embedded content, such as videos, maps or social media features. Those third parties may collect information under their own privacy policies. We do not control their privacy practices, so please review their policies before using their services.

11. Changes to this Privacy Policy

We may update this policy when our services, technology or legal requirements change. We will update the “Last updated” date above and, where appropriate, provide an additional notice. The revised policy applies from its stated effective date.

12. Contact us

For privacy questions or requests, contact the MIRA eLearn team using the details below. Replace the placeholders with monitored contact information before publishing.